Privacy Policy

KVH Holdings, Inc. (“KVH,” “we” or “us”) publishes mobile apps and operates kvhholdings.com. This policy explains what personal information we collect through our apps and website (together, the “Services”), how we use and share it, and the choices you have.

If an app provides its own privacy notice, that notice supplements this policy.

01Information we collect

Information you give us

• Account information. When you create an account, we collect your email address and any name or profile details you choose to provide. If you sign in with Apple or Google, we receive the name and email address that provider shares with us, which may be a private relay address.
• Content you create. Information you enter or save in an app, such as settings, preferences and saved progress.
• Messages to us. When you contact support, we collect your email address and anything you include in your message.

Purchases

In-app purchases and subscriptions are processed by Apple or Google. We never receive your full payment card number. We receive transaction details such as the product purchased, price, currency, country, date and a transaction identifier. We may use a subscription management service to validate purchases and restore them across your devices.

Information collected automatically

• Device information, such as device model, operating system version, language, time zone, app version and IP address. We may infer an approximate location, such as your city or region, from your IP address.
• Identifiers, such as an identifier assigned to your app installation, Apple’s identifier for vendors, and, where you permit it, your device’s advertising identifier (IDFA on iOS or advertising ID on Android).
• Usage information, such as the features you use, the screens you view, the actions you take and how long you use an app.
• Diagnostic information, such as crash logs and performance data.
• Attribution information, such as which advertisement or campaign led you to install an app.

Our website

kvhholdings.com does not use cookies, analytics or advertising, and it loads no third-party content. Our hosting provider keeps standard server logs, including IP address, browser type, the pages requested and the time of each request, for security and reliability.

02How we use information

• To provide, maintain and improve the Services.
• To create and manage your account.
• To process purchases and subscriptions, restore purchases and prevent fraud.
• To respond to your messages and support requests.
• To understand how the Services are used and to diagnose and fix problems, using analytics and crash reporting.
• To measure the effectiveness of our marketing.
• To show advertising in our apps, including personalized advertising where you have allowed it.
• To protect the security of the Services and our users, and to enforce our terms.
• To comply with legal obligations.
• To send you messages about your account or purchases. We send marketing messages only where the law allows, and you can opt out at any time.

03Advertising and tracking

Some of our apps show ads from third-party advertising networks. These networks and our measurement partners may collect device identifiers, IP address and information about the ads you see and interact with, in order to deliver ads, limit how often you see the same ad, measure performance and prevent fraud.

On iOS, we ask for your permission through Apple’s App Tracking Transparency prompt before we or our partners access your advertising identifier to track you across apps and websites owned by other companies. You can change your choice at any time in Settings > Privacy & Security > Tracking. If you decline, you may still see ads, but they will be less tailored to you.

On Android, you can reset or delete your advertising ID and opt out of personalized ads in your device’s Google or privacy settings.

04How we share information

We share personal information only as described below.

• Service providers that host our infrastructure and provide analytics, crash reporting, attribution, subscription management, customer support and email services on our behalf, under contracts that limit how they may use the information.
• Advertising and measurement partners, as described in section 3.
• Apple and Google, as needed to distribute our apps and process purchases.
• Legal and safety. When we believe disclosure is required by law, legal process or a government request, or is needed to protect the rights, property or safety of KVH, our users or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, sale of assets or bankruptcy, personal information may be transferred to the acquiring or successor company, which will remain subject to this policy.
• With your consent or at your direction.

We do not sell personal information for money. Some U.S. state laws treat sharing information with advertising partners for targeted advertising as a “sale” or “sharing” of personal information. You can opt out of this as described in sections 3 and 6.

05How long we keep information

We keep personal information for as long as your account is active or as needed to provide the Services. After that, we keep it only as long as needed to meet legal, accounting or security obligations or to resolve disputes. When you delete your account, we delete or de-identify your personal information within a reasonable period, unless the law requires us to keep it longer. We may keep aggregated or de-identified information that cannot reasonably be used to identify you.

06Your rights and choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy in a portable format;
• correct inaccurate personal information;
• delete your personal information;
• opt out of targeted advertising and the sale or sharing of your personal information;
• object to or restrict certain processing, and withdraw any consent you have given.

To make a request, email support@kvhholdings.com with the subject “Privacy request,” from the email address linked to your account if you have one. We may need to verify your identity before we act on your request. Where the law allows, you may use an authorized agent to make a request for you.

If we decline your request, you may appeal by replying to our decision with the subject “Privacy appeal.” We will not discriminate against you for exercising any of these rights.

You can also limit tracking through your device settings as described in section 3, and you can unsubscribe from marketing emails using the link in any such email.

07Deleting your account

You can delete your account from the settings of any of our apps that offer accounts. You can also email support@kvhholdings.com from the address on your account and ask us to delete it.

Removing an app from your device does not delete your account. Deleting your account does not cancel a subscription bought through Apple or Google, so please cancel it in your App Store or Google Play account.

08Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13, or under 16 in the European Economic Area and the United Kingdom. If you believe a child has given us personal information, please contact us and we will delete it.

09International users

KVH is based in the United States. We and our service providers may process personal information in the United States and in other countries whose data protection laws may differ from those where you live. Where required, we use appropriate safeguards for international transfers, such as the European Commission’s Standard Contractual Clauses.

If you are in the European Economic Area, the United Kingdom or Switzerland, we process personal information on the following legal bases: to perform our contract with you, for example to provide your account and purchases; for our legitimate interests, for example to secure and improve the Services and measure our marketing, where those interests are not overridden by your rights; with your consent, for example for personalized advertising where consent is required; and to comply with legal obligations. You also have the right to lodge a complaint with your local data protection authority.

10Security

We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version on this page and change the effective date above. If we make material changes, we will notify you in the app or by email before they take effect.

12Contact us

Questions about this policy or our privacy practices can be sent to:

KVH Holdings, Inc.
5900 Balcones Drive, Suite 100
Austin, Texas 78731
support@kvhholdings.com