Support
For all KVH Holdings apps
Questions about one of our apps? Send us an email and we will help.
01Contact us
To help us answer quickly, please include the name of the app, your device model and its software version, a short description of what happened, and screenshots if you have them.
02Subscriptions and refunds
Purchases and subscriptions in our apps are billed by Apple or Google, so cancellations and refunds are handled through your App Store or Google Play account.
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App Store
Cancel a subscription
Request a refund -
Google Play
Cancel a subscription
Refund policies
Deleting an app from your device does not cancel a subscription.
03Restore purchases
If a purchase is missing after you reinstall an app or switch devices, open the app's settings and choose Restore Purchases. Make sure you are signed in with the same Apple Account or Google account you used to buy it.
04Delete your account
You can delete your account at any time from the app's settings. You can also email support@kvhholdings.com from the address on your account with the subject “Delete my account,” and we will delete your account and the personal information associated with it, as described in our Privacy Policy.
Deleting your account does not cancel an active subscription. Please cancel it through the App Store or Google Play first.
05Privacy
Our Privacy Policy explains what information our apps collect, how we use it and the choices you have.